Support
Questions, bugs, billing — one address, answered by the team that builds the app.
Email us
Write to support@barkode.io. We read every message.
Help us help you
Two lines of detail usually turns a back-and-forth into a same-day fix. If you can, include:
- Your device and iOS version (for example, iPhone 15 Pro on iOS 26).
- The app version, shown at the bottom of the Settings screen.
- If it's about a scan: the barcode number, or a photo of the label you scanned.
What Barkode does — and doesn't
What it does
Barkode scans a pet-food barcode, or reads a photographed ingredients panel, and returns one plain-words verdict — feed it, feed with care, or don't feed — judged by the ingredient rules for your pet's species.
About the recalls screen
The recalls screen watches FDA notices. An empty recalls screen is normal and good — it means no notice we’re watching has landed. Barkode never invents urgency.
Not veterinary advice
Barkode is informational only. It is not veterinary advice, and it is no substitute for your vet — for health concerns about your animal, talk to a veterinarian.
Billing and refunds
Barkode Pro purchases and subscriptions are billed by Apple through your App Store account — we never see or store your payment details. Because Apple handles the transaction, Apple also handles refunds:
- Request a refund at reportaproblem.apple.com, signed in with the Apple account that made the purchase.
- Manage or cancel a subscription any time in iPhone Settings: your name, then Subscriptions.
If a purchase didn't unlock in the app, use Restore Purchases on the upgrade screen first — and if that doesn't fix it, email us and we'll sort it out.